THE IMPACT OF PERFORMANCE MEASUREMENT SYSTEMS ON EMPLOYEE BEHAVIOR
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- NGN 3000
Abstract:
This research explores the impact of performance measurement systems on employee behavior in Lagos State, Nigeria. The objectives are to: (1) assess how performance measurement influences employee motivation and productivity, (2) evaluate the impact on organizational performance, and (3) analyze the challenges of implementing effective performance measurement systems. A survey design was employed to collect data from human resource managers and employees. The sample size, determined using Taro Yamane's formula, ensures statistical significance. Zenith Bank Plc was chosen as the case study due to its comprehensive performance measurement systems. The reliability coefficient score of the survey was 0.92. Findings reveal that effective performance measurement systems significantly enhance employee motivation and productivity, positively impacting organizational performance. However, challenges such as metric selection and employee resistance were identified. It is recommended that companies in Lagos State develop balanced performance measurement systems and provide continuous training to maximize their effectiveness.
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